The Sapphire Star

Thank you for shopping with The Sapphire Star! We want you to be completely satisfied with your purchase. We offer a 7-day return policy for all items, except swimwear. Please note that swimwear items are not eligible for return due to hygiene reasons.

All items must be returned in the new condition that they are received in. Please don't return with makeup or deodorant stains, perfume or cigarette smells, pet hair, or any other stains or smells, These returns will not be accepted.

Please note the following:

Please ensure that the item(s) are in their original condition, unused, and with all tags and packaging intact, including the dust bag the item arrived in.
Shoes must not show any sign of wear, or the return will not be accepted.
Once we receive the returned item(s) and verify their condition, we will issue a refund to your original payment method within 14 business days.
Re:do returns:

Customers now have the option to pay $1.00 for Re:do at the time of purchase to later qualify for free unlimited returns on that order.
If you do not purchase Re:do, you can still use our return portal to purchase a return label for $9.95. This cost will be deducted from your refund total.
Exchanges:

If you purchased Re:do then your return shipping for your exchange will be covered.
If you did not purchase Re:do then your return shipping for your exchange will not be covered. You will still have an option to purchase a return label for $9.95 for your exchange return.
The item you are exchanging for will incur a shipping charge that can be paid within the return portal. This will apply for all exchanges and the shipping charge will be dependent on the item you will be receiving.
If the item you choose to exchange with has a lower cost than the original item, we will refund the difference.
If the item you choose to exchange with has a higher cost than the original item, you will be charged for the additional cost.

Thank you for choosing The Sapphire Star for your shopping needs. We aim to provide a seamless and timely shipping experience. Please review our shipping policy details below:

1. Processing Time: After placing an order, please allow 1-5 business days for order processing. During this time, we carefully prepare and package your items for shipment.

2. Delivery Time: Once your order has been processed, the estimated delivery time is 3-5 business days. Please note that this is an estimate and actual delivery times may vary depending on your location and any unforeseen delays that may occur during transit.

3. Possible Delays: Occasionally, there may be unforeseen circumstances or external factors that can cause delays in the delivery process. These factors may include, but are not limited to, weather conditions, customs processing, or other logistical challenges. While we strive to ensure timely delivery, please understand that these delays are beyond our control.

4. Tracking: Once your order has been shipped, we will provide you with a tracking number via email or through your account. You can use this tracking number to monitor the progress of your shipment.

5. Shipping Rates: Our shipping rates may vary depending on the destination and the weight of the package. The applicable shipping charges will be calculated and displayed during the checkout process.

6. Due to having multiple fulfillment warehouses, some items may ship before others, and you may get multiple packages. This is completely normal and a way to ensure we offer you the best products.


If you have any further questions or need assistance with your order, please don't hesitate to contact our customer support team. We appreciate your patience and understanding regarding shipping delays. Happy shopping!

If you have any questions or concerns, please feel free to reach out to us at Support@TheSapphireStar.com.

Our dedicated support team will be happy to assist you.